MI/Workflow Officer

The MI/Workflow Officer supports the development and continuous improvement of management information for the Client Onboarding and KYC department, focusing on accurate reporting of volumes, workflow performance, and operational risks. The role involves managing workflows, operational trackers, and data controls while contributing to transformation initiatives that simplify and automate reporting processes. This position requires close collaboration with analysts, team leaders, and stakeholders to enhance reporting, workflow visibility, and data quality for operational decision-making.