Monitoring Agent "SOC L1"

A Monitoring Agent at an Entry level within the ATM & POS department oversees the daily operations and communication status of Automated Teller Machines using various utilities. The role involves performing first-level maintenance, managing cash levels, creating and closing tickets on service management systems, and coordinating with technicians to resolve technical issues and replenish cash. The position requires reporting directly to a Monitoring Team Leader and involves a shift-based schedule focused on ensuring 24/7 system uptime and operational efficiency.