Monitoring Supervisor

SimpliSafe(1 month ago)

Richmond, VAOnsiteFull TimeManager$60,000 - $88,000Monitoring

About this role

This role supervises a team of Monitoring Experience Specialists in SimpliSafe’s professional monitoring center, ensuring operational controls, reporting, and leadership to deliver 24/7 emergency response. The manager supports the company’s strategy to maintain certification standards (CSAA Five-Diamond, UL) and transform the alarm response ecosystem. The position requires values-driven leadership to foster team development, uphold processes, and support company mission and customer safety.

View Original Listing

Required Skills

Goal Setting
Performance Management
Coaching
Communication
Escalation Handling
Emergency Dispatch
Reporting
Employee Motivation
Staff Wellbeing
Cross-Functional Collaboration

+10 more

Qualifications

Central Station Operator License
State Monitoring License
Background Check Clearance

About SimpliSafe

simplisafe.com

SimpliSafe is a consumer home security company that designs and sells wireless, DIY home security systems and accessories. It pairs easy-to-install hardware (sensors, cameras, video doorbells, and environmental detectors) with a mobile app and smart-home integrations for remote control and alerts. SimpliSafe offers professional 24/7 monitoring with cellular backup and protection from break-ins, fire, carbon monoxide and water—typically without long-term contracts. The company emphasizes affordable, customizable plans and has earned industry recognition for its award-winning systems.