Mortgage Collections Specialist

Zippy(3 months ago)

RemoteFull TimeJunior$47,834 - $64,408 (estimated)Servicing & Closing

About this role

The Mortgage Collections Specialist at Zippy is responsible for engaging with customers who are delinquent on their home loan payments, assessing their financial situations, and collaboratively establishing viable solutions. This role requires conducting outbound calls with professionalism and empathy, negotiating payment plans, and maintaining accurate documentation to comply with legal and company standards. The ideal candidate should have a background in collections, excellent communication skills, and be comfortable with technology in a fast-paced environment.

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Required Skills

Customer Engagement
Financial Assessment
Negotiation Skills
Payment Plans
Documentation
Customer Education
Dispute Resolution
Communication Skills
Team Player
Attention to Detail

+7 more

About Zippy

www.zippymh.com

Zippy is a financial services company specializing in manufactured home loans, committed to simplifying the lending process for its customers. With a focus on user-friendly, 100% online lending, Zippy provides access to competitive loan rates and a supportive team of licensed home loan originators, known as Zippy Guides, who assist clients in understanding their loan options. The company prides itself on maximizing customer success by ensuring all loans feature fixed rates without pre-payment penalties, making homeownership more accessible. Zippy operates as part of a family of companies that includes insurance and technology services, aiming to meet diverse customer needs in a streamlined manner.