Mortgage Inside Sales Manager

The Inside Sales Manager leads the execution of a consumer-direct mortgage sales strategy, overseeing Loan Officers to drive production growth, sales performance, and lead conversion. This non-producing management role is responsible for pipeline management, forecasting, workforce planning, and ensuring a positive customer experience while maintaining compliance with mortgage lending regulations. The position involves coaching staff, managing call center operations, and collaborating with various departments to optimize loan cycle times and borrower satisfaction.