Mortgage Processing Contact Center Manager (Remote - Dallas, San Antonio or Phoenix)

Zippy(2 months ago)

RemoteFull TimeManager$90,000 - $100,000Revenue

About this role

The Mortgage Processing Contact Center Manager at Zippy leads a borrower-facing team, overseeing the loan progression from qualification to approval while ensuring a high level of borrower engagement and operational efficiency. This role involves coaching and mentoring Zippy Guide Associates, managing the borrower pipeline, and addressing any bottlenecks in document collection and condition management. Additionally, the manager will oversee daily call center operations, collaborate cross-functionally to enhance processes, and uphold compliance with lending regulations. The ideal candidate has extensive experience in mortgage lending and strong leadership skills in a call center environment.

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Required Skills

Team Leadership
Coaching
Performance Management
Document Collection
Borrower Engagement
Compliance
Communication Quality
Pipeline Management
Metrics Analysis
Problem Solving

+10 more

About Zippy

www.zippymh.com

Zippy is a financial services company specializing in manufactured home loans, committed to simplifying the lending process for its customers. With a focus on user-friendly, 100% online lending, Zippy provides access to competitive loan rates and a supportive team of licensed home loan originators, known as Zippy Guides, who assist clients in understanding their loan options. The company prides itself on maximizing customer success by ensuring all loans feature fixed rates without pre-payment penalties, making homeownership more accessible. Zippy operates as part of a family of companies that includes insurance and technology services, aiming to meet diverse customer needs in a streamlined manner.