Mortgage Servicing Specialist

This role is primarily responsible for contacting delinquent mortgage loan accounts to provide loss mitigation solutions and ensure timely reporting of delinquency in accordance with investor guidelines. The position involves collecting delinquent loans, managing negative balance accounts, and maintaining compliance with CFPB and NCUA regulations. The specialist serves as the primary contact for homeowners facing financial hardships, preparing necessary documentation for bankruptcy or foreclosure cases as needed.