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Mortgage Support Analyst at Ocrolus Inc. - ApplyBlast

Mortgage Support Analyst

Ocrolus Inc.

1 day ago

Remote

Full Time

Medior

0 applicants

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About this role

The Mortgage Support Analyst role at Ocrolus involves providing customer support for the company's AI-powered mortgage platform, addressing inquiries and resolving issues via email, chat, or phone. The position requires strong communication skills, analytical thinking, and a background in commerce, mathematics, or economics to troubleshoot and support customer needs effectively. This remote role operates on a night shift schedule, focusing on timely issue resolution and maintaining high-quality service standards.

Responsibilities

Serve as first point of contact for customer inquiries via email, chat, or phone
Investigate and resolve customer complaints by collaborating with internal teams
Monitor and track common issues to identify trends and escalate systemic problems

Skills

About Ocrolus Inc.

ocrolus.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2014

View Profile

Ocrolus is an AI-powered workflow and analytics platform that automates financial document analysis for lenders. It extracts and normalizes data from bank statements, paystubs, tax forms and other documents with high accuracy, enabling faster underwriting, servicing, and fraud detection. The platform integrates via APIs into lender workflows and provides analytics and industry-specific intelligence to reduce manual review, improve decisioning speed, and maintain compliance for banks, fintechs, and other credit providers.