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Moving Help Team Leader at U-Haul - ApplyBlast

Moving Help Team Leader

U-Haul

3 months ago

3.3 on Glassdoor

Phoenix, Arizona

Onsite

Full Time

Senior

0 applicants

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About this role

A Team Leader at U-Haul leads and supports frontline customer service agents across phone, chat, and email channels to ensure timely resolutions. The role involves providing real-time guidance, handling escalated concerns, and identifying opportunities to improve the customer experience and internal processes.

Responsibilities

Lead and support a team of customer service agents
Provide real-time guidance on customer issues and resolutions
Assist with escalated customer concerns and disputes
Identify trends and recommend process improvements
Document and escalate operational gaps and recurring concerns

Skills

About U-Haul

uhaul.com

Headquarters

Phoenix, Arizona, United States

Company Size

10001+ employees

Founded

1945

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Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 25,000 locations, U-Haul is your one-stop shop for your DIY needs.