MS Engineer (L2)
NTT DATA,(1 month ago)
About this role
A Collaboration Managed Services Engineer (L2) at NTT DATA supports the reliability of clients' Collaboration and Communication systems within a managed services environment. The role is focused on second-level technical support for voice, video, collaboration applications and contact centre technologies, while contributing to automation and service continuity efforts. It also involves mentoring junior staff and working with global teams to maintain service quality.
Required Skills
- Microsoft Teams
- Cisco Webex
- Contact Centres
- PSTN/SIP
- Cloud Voice
- ServiceNow
- Incident Management
- Automation
- Monitoring
- Coaching
+4 more
Qualifications
- Diploma in IT
- Degree in IT/Computing
- Relevant Certifications
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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