MS Engineer L2
NTT DATA,(1 month ago)
About this role
A Cross Technology Managed Services Engineer (L2) at NTT DATA supports and maintains client IT infrastructure, ensuring stable operation through proactive monitoring and incident resolution. The role focuses on service restoration, ticket management, and collaboration with other teams to uphold service quality and client satisfaction. It emphasizes adherence to processes and contribution to continuous improvement and automation initiatives.
Required Skills
- Monitoring
- Incident Management
- Ticketing Tools
- ServiceNow
- ITIL
- Vendor Management
- Change Management
- Automation
- Disaster Recovery
- Communication
+4 more
Qualifications
- Bachelor's Degree in IT/Computing
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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