MSP Desktop & Field Support Technician

This customer-facing technical role serves as the local hands-on IT resource for a managed services company, resolving support tickets, visiting customer locations, and troubleshooting desktop and basic network issues. The position involves providing day-to-day technical guidance to bench technicians, installing equipment, and explaining technical solutions to non-technical users. It requires a well-rounded IT professional with strong customer-service skills and the ability to work independently or with remote support teams.