pacificoffice
The MSP Escalations Engineer serves as the Tier III Help Desk Technician, providing final escalation support for server, network, and advanced technical issues across client environments. The role involves troubleshooting complex hardware, software, and printer problems, managing ticket workflows, mentoring junior staff, and collaborating with vendors and internal teams to resolve incidents.
Headquarters
Beaverton, Oregon, United States
Company Size
1001-5000 employees
Founded
1976
Pacific Office Automation is a western U.S. provider of office equipment and technology solutions, helping businesses optimize document workflows and digital operations. The company focuses on managed print, IT services, and cybersecurity to secure and streamline office environments. They serve Oregon, Washington, California, Arizona, Colorado, Idaho, Nevada, New Mexico, Utah, Texas, and Hawaii. Through a blend of hardware, software, and managed services, POA enables organizations to improve productivity while protecting information across print and IT ecosystems.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for pacificoffice.
pacificoffice didn’t post a salary, so this is our estimate from similar listings.
36% below the average for this role