MSP Support Desk - Triage/Training
Iserv
About this role
A Support Control Specialist at an MSP manages real-time ticket flow, ensures efficient escalation processes, and drives continuous improvement in support services. They act as a central point for ticket management, quality assurance, and coaching to optimize the support ecosystem.
Skills
About Iserv
iservteam.comiServ LLC Management Group is a growing management company and multi-unit franchise operator. As one of the largest Sonny’s BBQ franchisees, iServ owns and operates 29 Sonny’s locations across Florida and South Georgia. The firm also oversees related businesses — including TechServ, founded in 2020 — and manages operations across its portfolio of consumer brands. iServ focuses on franchise operations, restaurant management, and regional brand growth in the Southeastern U.S.
About Iserv
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$54k – $66k
per year