MTS: Forward Deployed AI Engineer

This role involves working directly with insurance brokerages to understand their workflows and build AI agents that automate customer service, underwriting, and quoting processes. The engineer will design and deploy a customer-facing agent named Ava to handle policyholder requests end-to-end across messaging platforms. The position requires embedding with brokers to integrate the agent into their existing systems, such as Applied Epic, while ensuring high-quality user experiences. The role combines customer interaction with technical development to ship production-ready AI solutions for the insurance industry.