MTS Service Delivery Manager

The MTS Service Delivery Manager serves as the operational and regional execution leader for a dedicated client account, ensuring day-to-day service delivery, performance accountability, and quality assurance across all MTS operations in their region. This client-facing role involves building strong relationships with facility managers, monitoring SLA performance, and coordinating with Operations Managers to drive continuous improvement and operational reliability. The position requires a balance of strategic planning and tactical execution to maintain high standards of cost, quality, and safety while addressing client needs and resolving escalations.