Multilingual Quality Analyst

Philip Morris International(19 days ago)

Katowice, PolandOnsiteFull TimeJunior$35,000 - $45,000Quality Assurance

About this role

The Multilingual Quality Analyst monitors and evaluates customer interactions across various channels, ensuring they meet quality standards. They provide insights and contribute to program performance improvements, working with different stakeholders to uphold service quality.

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Required Skills

English
German
Italian
Spanish
French
Quality Assurance
Call Monitoring
Customer Service
Microsoft Office
Evaluation

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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