National Helpdesk Coordinator

The National Helpdesk Coordinator is based at the National Support Office in Auckland and is responsible for delivering exceptional customer service while coordinating facilities management requests across New Zealand. This role acts as a key point of contact between customers, operational teams, and subcontractors to ensure service requests are accurately logged, allocated, monitored, and completed within agreed service levels. The position involves managing helpdesk communications, tracking job progress, and maintaining strong relationships with stakeholders to meet service level agreements.