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Network Experience Specialist at AdventHealth - ApplyBlast

Network Experience Specialist

AdventHealth

4 months ago

3.8 on Glassdoor

Tampa

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves resolving consumer inquiries in assigned functional areas, ensuring accurate documentation of interactions, and updating consumer records within relevant technology systems. Candidates must adhere to established workflows and department greetings to maintain proper demographic and insurance data while achieving quality assurance and productivity objectives. The position requires handling sensitive matters professionally and escalating issues to leadership when necessary within a healthcare call center environment.

Responsibilities

Resolve consumer inquiries within assigned functional areas promptly
Document all interactions and update consumer records accurately
Adhere to established workflows and department greeting scripts
Handle sensitive matters courteously and escalate to leadership
Achieve individual key department performance objectives regularly

Skills

Qualifications

High School GraduationCertified Medical Interpreter (CMI)

About AdventHealth

adventhealth.com

Headquarters

Altamonte Springs, Florida, United States

Company Size

10001+ employees

Founded

1973

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The AdventHealth network of health care extends beyond your nearest hospital. From primary care to specialty medical services, we're here to help you feel whole.