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Network Operations Center - Analyst at Zelis - ApplyBlast

Network Operations Center - Analyst

Zelis

3 days ago

3.4 on Glassdoor

Hyderabad, Telangana, India

Hybrid

Full Time

Medior

0 applicants

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About this role

The Network Operations Center Analyst is responsible for proactive infrastructure monitoring, incident troubleshooting, and service restoration across network and related technology services. The role involves performing initial fault isolation, managing incidents through resolution, and supporting operational documentation and automation initiatives. This position requires strong network troubleshooting capabilities and practical experience with ITIL-based processes in a 24x7 environment.

Responsibilities

Monitor enterprise network infrastructure and perform L1/L2 troubleshooting
Manage incidents from detection through service restoration and escalation
Create and maintain SOPs, runbooks, and knowledge base documentation

Skills

Qualifications

ITIL Foundation certification

About Zelis

zelis.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Zelis is a healthcare financial technology company that provides a connected platform for payers, providers, and healthcare consumers. Their solutions span network optimization, claims management, price transparency, payments, and member engagement communications. Zelis serves more than 770 payers and thousands of providers nationwide, helping reduce costs and administrative burden across the healthcare financial system.