Network Operations Center (NOC) Analyst
AppDirect(1 month ago)
About this role
The NOC Analyst at AppDirect is part of the Network Operations Center responsible for 24x7x365 support of managed WAN/LAN interfaces, devices, and managed security sites. The role focuses on network incident management, using monitoring and ticketing platforms to detect, troubleshoot, and restore customer network connectivity. The analyst regularly interacts with customers, carriers, and third parties and may require shift work and participation in major incident response.
Required Skills
- WAN
- LAN
- TCP/IP
- SD-WAN
- BGP
- IGRP
- RIP
- OSPF
- NAT
- Access Lists
+36 more
Qualifications
- Bachelor's Degree in Computer Science or Information Systems
- Fortinet NSE4
- Fortinet NSE5
- ITIL Foundation (v3 or v4)
- CCNA
- Network+
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.