Network Operations Center (NOC) Technician

The Network Operations Center (NOC) Technician serves as the primary contact for system alerts and off-hours incidents, utilizing Autotask and Vonage systems to manage tickets and communications. This role involves monitoring alert boards, performing initial triage, and applying troubleshooting techniques to resolve technical issues efficiently. The position requires maintaining accurate ticket statuses, collaborating with customers and team members, and ensuring all interactions meet established service level agreements.