Network Operations Center Specialist

This role serves as the third level of professional in the Network Operations Center, requiring general proficiency in network operations, security, and user support under limited supervision. The specialist troubleshoots complex, non-patterned problems, provides off-hour Tier 1 and limited Tier 2 service desk support, and trains technical staff on standard policies. Responsibilities include isolating security vulnerabilities, performing root cause analysis, managing incidents, and documenting effective mitigation strategies for state agencies.