Network Operations Center Supervisor

The Network Operations Center Supervisor manages a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling, time tracking, and shift handoffs. The role involves onboarding new hires, conducting technical training, and mentoring staff on troubleshooting techniques and protocol adherence. As the primary escalation point for critical network outages, the supervisor coordinates bridge calls, directs recovery efforts, and leads post-incident reviews to determine root causes and implement preventative measures.