Network Operations Center

This role provides high-level support for diagnosing and resolving complex technical issues within VOIP and PSTN networks, acting as the primary point of contact before escalation to engineering teams. The position requires deep expertise in IMS, NGN, SBC, and IP network protocols to ensure minimal customer downtime and deliver effective technical communication. Candidates must possess strong skills in packet analysis, Linux/Unix administration, and cloud computing to troubleshoot and resolve critical network outages.