Network Operations Centre 24/7 Shift Lead

NATIONAL(1 day ago)

Belfast, United KingdomOnsiteFull TimeSenior$38,000 - $38,000Network Operations

About this role

Capita's Belfast Network Operations Centre (NOC) is seeking a proactive Shift Lead to oversee 24/7 network monitoring, incident management, and team coordination. The role involves ensuring high service levels, leading incident responses, and facilitating continuous process improvements within a dynamic, high-pressure environment.

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Required Skills

Network Monitoring
Incident Management
Leadership
Communication
ITIL
Troubleshooting
Customer Service
SLA Management
SolarWinds
Team Management

Qualifications

CCNA or equivalent certification
ITIL Certification

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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