Network Request Fulfillment Quality Assurance Lead
02 CACI, INC.-FEDERAL(1 month ago)
About this role
A Network Request Fulfillment Quality Assurance Lead ensures the quality standards of network request processes within an IT Service Management framework. The role involves developing QA procedures, conducting audits, analyzing metrics, and collaborating with teams to improve service delivery, all within a highly secure environment.
Required Skills
- ITIL
- ServiceNow
- BMC Remedy
- Networking
- Quality Assurance
- Process Improvement
- Auditing
- Data Analysis
- Reporting
- ITSM
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of experience
- TS/SCI with Polygraph
- ITIL 4 Certification
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