Network Security Specialist Advisor

The Network Security Specialist Advisor role involves providing expert-level operational support and troubleshooting for network security environments, including Palo Alto and Fortinet firewalls. The position requires managing incidents, changes, and problem records while ensuring service level agreements are met in a 24x7 customer support setting. This role also entails performing system maintenance, conducting health checks, and proposing technical improvements to optimize the firewall team's operations.