Network Support Engineer

This role involves serving as a hands-on Level 2 network engineer to maintain secure connectivity for PowerSchool's global offices, people, and cloud environments. The position requires taking ownership of network incidents from triage through resolution, troubleshooting complex issues across enterprise and AWS infrastructure, and providing high-touch onsite support to senior executives. Success in this role is measured by effective problem-solving, clear communication, and the ability to restore service while collaborating with a globally distributed team.