Lumos
The Network Support Specialist I provides first‑line technical assistance to residential and small‑business customers, troubleshooting issues across voice, data, security, and video services. The role involves hands‑on work with IPTV, POTS, DSL, and fiber broadband technologies, monitoring outages, managing escalations, and documenting interactions in the service database.
Headquarters
High Point, North Carolina, United States
Company Size
201-500 employees
Lumos is a telecommunications company that builds and operates fiber-optic broadband networks, providing high-speed internet and related connectivity services to residential and business customers. It focuses on deploying fiber infrastructure in communities across the mid-Atlantic and southeastern United States.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Lumos.
Lumos didn’t post a salary, so this is our estimate from similar listings.
26% below the average for this role