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Network Support Technician (Government) at AT&T - ApplyBlast

Network Support Technician (Government)

AT&T

3 months ago

3.4 on Glassdoor

Washington, District of Columbia, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Network Support Technician at AT&T's Global Public Sector division provides Tier 2 IT field operations support for the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer in Washington, DC. The role involves onsite and remote troubleshooting of hardware, software, and network issues, as well as maintaining LANs, servers, and video teleconferencing infrastructure within a 24x7 environment. Candidates must be U.S. citizens with a Public Trust clearance and possess the ability to travel locally to government sites as needed.

Responsibilities

Provide Tier 2 onsite and remote support for IT hardware and software issues
Install, configure, and maintain network communication devices and servers
Monitor ITSM assignments and resolve tickets using ServiceNow
Maintain video teleconferencing infrastructure and run data center cabling
Conduct system health checks, backups, and restore testing procedures

Skills

Qualifications

U.S. CitizenshipPublic Trust ClearanceAssociate DegreeITIL v4 CertificationMCSE Certification

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.