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Network Support Technician at AT&T - ApplyBlast

Network Support Technician

AT&T

3 months ago

3.4 on Glassdoor

El Paso, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Network Support Technician provides Tier 2 onsite and remote support for IT hardware, software, network, and cloud services at an ICE Office of the CIO location in El Paso, Texas. The role involves troubleshooting user issues, maintaining network devices and infrastructure, and participating in after‑hours on‑call rotations while adhering to ServiceNow ticketing and reporting procedures.

Responsibilities

Provide Tier 2 LAN support for end users
Install and maintain network communication devices and servers
Monitor and resolve tickets in ServiceNow
Participate in after‑hours on‑call rotation and special projects
Perform cabling and video teleconferencing infrastructure setup

Skills

Qualifications

Associate DegreePublic TrustITIL v4MCSEA+

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.