Networking Service Delivery Field Support Engineer (L1)
NTT DATA,(22 days ago)
About this role
The Networking Service Delivery Field Support Engineer (L1) provides first-line onsite technical and field engineering support for client network infrastructure, focusing on incident detection, logging, and timely resolution to meet SLAs. The role ensures installation, configuration, testing and operational readiness of networking hardware and associated software while coordinating with stakeholders and vendors. This entry-level position emphasizes proactive problem identification, adherence to procedures, and maintaining service continuity through effective handovers and documentation.
Required Skills
- Networking
- Routing
- Switching
- Wireless
- Troubleshooting
- Remote Support
- Incident Management
- Configuration
- Testing
- Escalation
+4 more
Qualifications
- Bachelor's Degree in Information Technology or Computing or related field
- Associate-Level Networking Certification (e.g., CCNA, JNCIA, ACMA)
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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