Networking Service Delivery Field Support Engineer (L3)
NTT DATA,(1 month ago)
About this role
The Networking Service Delivery Field Support Engineer (L3) at NTT DATA is a seasoned onsite field-engineering role providing third-line technical support to clients. The role focuses on proactively identifying and resolving networking incidents and problems to restore service and meet SLA targets. It involves working directly at client sites and coordinating with stakeholders to ensure service continuity and handovers.
Required Skills
- Routing
- Switching
- Wireless
- SDI
- Troubleshooting
- Remote Support
- Incident Management
- Escalation
- Vendor Management
- Documentation
+2 more
Qualifications
- Bachelor's Degree in Information Technology
- CCNP
- JNCIS
- ACMP
- Cisco Certification
- Juniper Certification
- Aruba Certification
- F5 Certification
- Cisco DevNet (Preferred)
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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