New Partner Experience Team Lead - French Speaker

Deliveroo(2 months ago)

HybridFull TimeManager$115,993 - $151,737 (estimated)Deliveroo Cost Center Hierarchy

About this role

The New Partner Experience Team Lead - French Speaker at Deliveroo oversees a team of French-speaking agents responsible for onboarding and supporting new restaurant partners to enhance their order volume. This role involves coaching team members, ensuring performance targets are met, refining onboarding processes, and collaborating with other team leads within the SMB sector. The position requires management experience and fluency in both French and English, with a focus on improving partner satisfaction and operational efficiency in a hybrid work environment.

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Required Skills

Team Management
Coaching
Performance Management
Onboarding Processes
Goal Setting
French Language
English Language
Account Management
Customer Service
Target Driven

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.