Wipro
This role involves designing and implementing intelligent virtual agent workflows and omnichannel experiences using NICE CXone Studio. The position requires configuring IVR, ACD, and routing strategies while integrating the platform with CRMs and data platforms via APIs. The successful candidate will lead end-to-end implementation projects, ensure system compliance, and provide ongoing support and optimization for contact center operations.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Wipro.
Wipro didn’t post a salary, so this is our estimate from similar listings.