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Nights & Weekends Customer Service Manager at Michaels - ApplyBlast

Nights & Weekends Customer Service Manager

Michaels

4 months ago

3.2 on Glassdoor

Petaluma, CA

Onsite

Part Time

Senior

0 applicants

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About this role

This role involves leading front-end operations and omnichannel processes to deliver a customer-centric shopping experience at a retail store. The employee will assist the Store Manager in enforcing standards, managing team performance, and executing various store programs including loss prevention and inventory management. They will also serve as Manager on Duty and may lead custom framing solutions depending on store specific needs.

Responsibilities

Lead front-end operations and omnichannel processes for store customers
Manage and coach team members to achieve key performance indicators
Enforce standard operating procedures and company policies for compliance
Execute shrink, safety, and inventory management programs effectively
Serve as Manager on Duty and oversee daily store activities

Skills

About Michaels

michaels.com

Company Size

1-10 employees

View Profile

Shop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.