NOC Operations Manager

The NOC Operations Manager leads the operational delivery of the Network Operations Center function within Cloud Engineering, ensuring service quality, process ownership, and operational readiness for hosted environments. This role involves managing NOC processes, KPIs, incident coordination, and runbook governance while partnering with consulting providers and cross-functional teams to improve monitoring consistency and reduce operational duplication. The position focuses on driving operational improvements, maintaining clear ownership boundaries, and ensuring scalable operational coverage for hosted customers.