NOC Technician (3rd Shift)

The NOC Technician at iboss is responsible for monitoring and maintaining global data center ecosystems, managing monitoring systems, and provisioning new points of presence or nodes. The role involves responding to system and network faults to meet SLAs, following escalation procedures for critical events, and collaborating with internal stakeholders and third-party vendors for maintenance scheduling. Additionally, the technician creates and maintains documentation for global points of presence and procedures, and handles the migration and restoration of iboss nodes and VNS clusters.