NOC Technician I

The NOC Technician I monitors, troubleshoots, and supports Midco's multi-service network to ensure reliable delivery of video, internet, voice, and enterprise services. This role involves identifying and resolving network events, coordinating maintenance activities, and collaborating with internal teams and vendors to maintain service reliability. The position requires proactive monitoring, documentation of network events, and adherence to operational procedures to support an exceptional customer experience.