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NSOC Technical Support Specialist at Motorola Solutions - ApplyBlast

NSOC Technical Support Specialist

Motorola Solutions

4 months ago

4.2 on Glassdoor

Melbourne, Australia

Onsite

Full Time

Executive

0 applicants

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About this role

The NSOC Technical Support Specialist serves as the first point of contact for mission-critical technical support, managing alerts and ensuring system uptime for customer infrastructure 24/7. Roles include escalation of incidents, preventative system management, incident documentation, and maintaining strong relationships with internal teams and external partners. Successful candidates must be capable of working varied shifts, including nights and weekends, with a strong focus on service level agreements.

Responsibilities

Provide swift and accurate technical support for mission-critical services
Monitor network operations and customer infrastructure to ensure uptime
Escalate unresolvable incidents to relevant team members
Document incident resolution steps for future knowledge base referral
Act as first point of contact for network-related issues

Skills

Qualifications

Australian Certificate of EducationDegree or Diploma

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.