NZ First Responder

The NZ First Responder serves as the primary point of contact for ANZ customers experiencing fraud, scams, or Visa card disputes, providing timely support and resolving issues with care. This role focuses on identifying fraudulent activity, guiding customers through dispute processes, and protecting customer trust while minimizing financial and reputational risk for the bank. The position operates within a 24/7 hybrid environment, requiring strong communication and investigative skills to handle high-stress situations effectively.