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O2C Customer Service Analyst at Elanco - ApplyBlast

O2C Customer Service Analyst

Elanco

1 month ago

4.0 on Glassdoor

Warsaw, Mazowieckie, Poland

Onsite

Full Time

Medior

0 applicants

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About this role

The O2C Customer Service Analyst at Elanco is responsible for managing customer orders, issuing invoices, and handling customer service inquiries while performing collections activities. This role focuses on ensuring a positive customer experience by processing orders, resolving disputes, and analyzing account discrepancies. The position involves collaborating with internal departments and supporting global O2C projects to drive process improvements and meet key performance indicators.

Responsibilities

Process manual orders and manage billing processes
Analyze account discrepancies and resolve customer disputes
Engage with customers to prompt collections and manage aging

Skills

About Elanco

elanco.com

Headquarters

Indianapolis, Indiana, United States

Company Size

5001-10000 employees

Founded

1954

View Profile

As a global leader in animal health, Elanco provides innovative solutions to improve animal health and wellbeing for both farm animals and pets. For more than 70 years, Elanco has empowered veterinarians, farmers, and animal health professionals to transform animal care. Making life better for animals, makes life better.