OB Escalation Specialist
Chewy(1 month ago)
About this role
The OB Escalation Specialist at Chewy’s PHX1 Fulfillment Center manages out-of-box exceptions and supports cross-functional communication between the warehouse and Customer Service to minimize customer impact. The role focuses on timely issue resolution, driving process improvements, and providing operational insights to improve WMS effectiveness and inventory accuracy. This position is suited for someone comfortable in a fast-paced, metrics-driven, start-up-like environment within supply chain and e-commerce operations.
Required Skills
- Liaison
- Ticketing System
- Issue Resolution
- Process Improvement
- Inventory Control
- Collaboration
- WMS
- Operations
- Documentation
- Team Building
+2 more
About Chewy
chewy.comThe provided page contains only embedded scripts and no visible company text. KPSDK appears to be a lightweight client-side analytics and performance SDK that helps websites capture page timing, user interactions, and error reporting with minimal overhead. It offers real-time metrics, event batching, and integrations with common analytics and APM tools to surface performance bottlenecks and user behavior. Teams integrate KPSDK via a small script tag and configure sampling, privacy controls, and custom events to balance data fidelity and site performance.
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