Observatory Operations Intern

Empire State Realty Trust(2 months ago)

New York, NY, United StatesOnsiteInternshipTrainee$45,000 - $45,000Operations

About this role

The Observatory Operations Intern supports guest experience initiatives at the Empire State Building Observatory. The role centers on understanding and evaluating the visitor journey, using data and AI tools to identify strengths and areas for improvement. The intern will help benchmark current experiences and develop actionable recommendations to maintain the Observatory’s status as a top attraction. This is a structured, 10-week summer internship based onsite in New York City.

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Required Skills

Guest Surveys
Journey Mapping
Data Analysis
AI Tools
Process Improvement
Stakeholder Collaboration
Presentation Skills
PowerPoint
Teamwork
Customer Service

+5 more

Qualifications

Junior Undergraduate Student

About Empire State Realty Trust

esrtreit.com

Empire State Realty Trust (ESRT) is a publicly traded real estate investment trust that owns, manages, and operates modernized office and retail properties in Manhattan and the greater New York metro area. Its portfolio includes landmark and neighborhood commercial assets—most notably the Empire State Building—focused on leasing, property management, and capital improvements. ESRT emphasizes modernization, tenant experience, and sustainable building operations to drive occupancy and long‑term shareholder value.

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