Ocean Customer Experience Specialist

The Ocean Customer Experience Specialist at Maersk owns and manages the full customer experience, proactively monitoring the end-to-end shipment cycle to ensure cargo is transported according to the promised transport plan. This role involves engaging with stakeholders, resolving customer issues, and delivering proactive service by tracking shipments and notifying clients of schedule deviations. The position aims to build strong customer relationships, drive revenue growth, and continuously improve service quality through effective problem-solving and communication.