Office Assistant II

The Office Assistant II supports the Office of Child & Family Services (OCFS) by managing high-volume inbound calls, directing callers to appropriate staff, and handling administrative tasks such as redacting adoption records and filing closed assessments. This role requires strong organizational skills, patient customer service, and the ability to prioritize multiple office duties in a fast-paced government environment. The position includes some technical responsibilities like data entry, keyboarding, and using office applications to support the OCFS mission of ensuring child and family safety.