Officer - Customer Services

The Officer - Customer Services role involves managing station retail facilities in the Cross Boundary Segment, including West Kowloon Station and the Mainland Port Area, to ensure quality management services for shop tenants and support their daily operations. The position requires developing customer service and operational standards to meet corporate requirements and safety targets, managing service contracts for cleaning, security, and ambassador services, and monitoring their performance. Additionally, the role supports promotional activities for station shops, oversees tenant fitting-out works, and collaborates with station operations and stakeholders to implement retail facility management.