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Okta Support Engineer at American Express Global Business Travel - ApplyBlast

Okta Support Engineer

American Express Global Business Travel

15 days ago

4.0 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves supporting and maintaining customers using the Customer Identity SaaS solution, resolving technical and non-technical issues to ensure high customer satisfaction. The position requires operational management of support tickets, collaboration with internal departments, and utilizing business and technical analysis skills to solve complex problems. The ideal candidate will have extensive experience with Okta Identity Cloud platforms and authentication protocols.

Responsibilities

Support and maintain customers using the Customer Identity SaaS solution
Operational management of support tickets and resolution of technical issues
Collaborate with departments to achieve customer satisfaction and exceed expectations