Ombudsperson Manager

The Ombudsperson Manager leads the Office of the Ombudsperson within the Chief Engagement Office, serving as a neutral party to investigate and resolve complaints from parents, guardians, and community members regarding the Cleveland Metropolitan School District. This role involves managing staff, overseeing case management, and collaborating with school and district leadership to address root causes and implement corrective actions. The position focuses on enhancing customer experience through mediation, conflict resolution, and clear communication of district policies and procedures.